With effect from 1 June 2026.
1. Introduction
Welcome to Sweet Saffron Alchemy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide to us when you purchase our products or services.
By making a purchase or providing us with your personal information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information from you:
- Your name
- Your mobile number
- Your mailing and/or delivery address
- Your email address (where applicable)
We collect this information when you place an order, contact us for support, or voluntarily provide it to us.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfil your orders
- To communicate with you about your purchase, delivery, or enquiries
- To send you order confirmations and updates
- To provide customer support and after-sales service
- To contact you in the event of any issues with your order
- To comply with applicable laws and regulations
We will not use your personal information for any other purpose without your prior consent.
4. How We Store Your Information
Your personal information is stored securely and is accessible only to authorised personnel involved in the processing and fulfilment of your orders. We take reasonable measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- With delivery or logistics partners, solely for the purpose of fulfilling your order
- With payment processors, to facilitate secure transactions
- When required by law, court order, or government authority
Any third parties with whom we share your information are required to handle it responsibly and in accordance with applicable privacy laws.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Request that we delete your personal information, subject to any legal obligations
- Withdraw consent for us to use your information (where applicable)
To exercise any of these rights, please contact us using the details provided at the end of this policy.
7. Cookies and Online Tracking
If you interact with us through our website or any online platform (such as a Canva, Skool, Stripe etc), please note that third-party platforms may collect cookies or usage data in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party platforms you use.
8. Children’s Privacy
Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be reflected with a revised “Last Updated” date at the top of this document. We encourage you to review this policy periodically.
Continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Sweet Saffron Alchemy
Nurhayati Nasir
Email: hello@sweetsaffronalchemy.com
Sweet Saffron Alchemy is owned by Beetlegum Singapore (53181334K).